HIPAA and the age of voice-activated technology
By Rossanna Howard and Beth Anne Jackson, Brown & Fortunato, P.C. In July, it was revealed that four healthcare workers filed a class-action lawsuit, Terpening v. Amazon.com Inc., alleging that Amazon’s voice-activated virtual assistant technology, “Alexa,” recorded private conversations without the individual users’ intent. Those conversations may have included protected health information (PHI), which is protected by HIPAA. Generally, the suit seeks to hold Amazon liable for the Alexa functionality in certain devices, arguing that...