By Reed Tinsley, CPA, CVA, CFP, CHBC Get the most out of patient input by offering feedback options via several methods. Every medical practice wants to know how to serve their patients better, and many use the patient satisfaction survey to see how they’re doing. Though the pencil-and-paper (or digital) patient satisfaction survey is the tried-and-true method, it should only be one way in which you gauge patient satisfaction. My experience with standard patient surveys...

By Reed Tinsley, CPA, CVA, CFP, CHBC Too many practices simply accept every available managed-care plan on the premise that something always beats nothing. Don’t be one of them. Your billing system probably contains some of the tools needed to truly evaluate the value a managed care contract can bring to your practice. Use the information from your billing system and a payer-performance table to evaluate whether a managed care contract is truly worth your...