Texas Children’s Associates - new technologies to improve patient experience

Initially a 57 bed facility with the capacity for 90, the expansive new medical campus will eventually include a 60,000 square foot medical office building scheduled for completion the first quarter of 2010.Texas Children’s Pediatric Associates Cinco Ranch Practice uses innovative design and new technologies to improve patient experience

Patients and families entering Texas Children’s Pediatric Associates (TCPA) Cinco Ranch practice are greeted by an eight-foot wall displaying bright, cheerful moving images ranging from puppies to laughing children to teddy bears. Utilizing four 40-inch digital LCD monitors, the screens also flash healthy messages such as “Breakfast boosts your brain!” and “Sniffle, sneeze, tissue please!” An interactive computer station with a webcam invites children to pose for their own photos and, at the press of a button, they become a part of the show.

Designed to relieve the anxiety and fear many children feel when visiting the doctor, this unique interactive photo wall creates a fun atmosphere and keeps children occupied and entertained while in the reception area. The photo wall also incorporates photos of the practices’ doctors, nurses, and staff wearing clown noses, funny hats, wigs and oversized glasses. These whimsical images help children see their medical team as friendly and approachable and makes their experience less intimidating.

The photo wall is one of several new design features that TCPA implemented at its new Cinco Ranch location to enhance the patient experience.

“The patient response to the photo wall has been tremendous,” said TCPA- Cinco Ranch practice manager Maria Tomlinson. “Patients and parents alike have expressed how much they love this new feature and how much their children look forward to their visits because they are excited to see their photo on the big screens.”

Other family-friendly features at TCPA – Cinco Ranch include a new sleek, modular design with a modern look and feel, featuring hardwood floors, low and wide countertops, and ample built-in storage areas for keeping medical supplies hidden away until needed. It all contributes to a cleaner, fresher, uncluttered look. The practice also features colorful, nature-inspired “themes” for each of its doctors’ areas, ranging from orange whales to blue birds. These colorcoded themes give the practice a bright and appealing appearance, while enabling patients and families to better navigate the practice for improved patient flow. Another convenient feature is a new simultaneous check-in and check-out system that saves parents’ time.

“The goal of our TCPA practices is to provide our patients and their families with the most convenient, family-friendly and welcoming environment for their pediatric primary care,” said Kay Tittle, president of TCPA. “This new design is a reflection of Texas Children’s ongoing commitment to address and respond to the needs of our patients, their caregivers, physicians and staff.”